Passive, Assertive or Aggressive? What are the Advantages and Disadvantages of Different Communication Styles?

Do you have difficulty asking for help? Saying no? Expressing your opinion? Expressing anger? Giving criticism? Stating your needs? Asking for help? You may have difficulty communicating assertively.

Not being assertive enough (passive) can lead to low self-esteem, unhealthy or uncomfortable relationships, feeling out of control of decisions, and feelings of anxiety, stress, resentment or tension. Being passive stops you from saying what you really think and feel, and can lead to those close to you to not really knowing who you truly are. Being passive can also mean you repress anger or frustration which may resurface or be expressed disproportionately in other contexts. Conversely, being too assertive (aggressive) can also lead to unhealthy relationships and loss of friendships.

It is helpful to consider communication styles as being on a continuum. On one end of the continuum is passive communication, in the middle is assertive communication, and at the other end is aggressive communication.

Passive————————-Assertive————————-Aggressive

What is Passive Communication and What Does it Look Like?

Passive communication is not expressing your honest feelings, thoughts or beliefs, allowing others to violate your rights, or violating your own rights in the way you communicate with others. It is also assuming responsibility for how others may feel or react.

Signs that you communicate passively:

• You slouch
• You avert your gaze
• You often use filler words such as “maybe”, “um”, “sort of”
• You use qualifiers such as “I might be wrong but…”
• You complain about others behind their back
• You put yourself down e.g. “You know me, I’m useless…”
• You apologise inappropriately
• You feel bad or guilty and you don’t know why
• You ruminate
• You use long rambling sentences or beat around the bush
• You believe it is rude or selfish to say what you want
• You worry you will upset others if you assert yourself
• You worry about embarrassing yourself if you say what you think
• You worry that if someone says “no” to your request they don’t like you

Benefits of passive communication:

• You avoid or postpone conflict in the short term
• You alleviate anxiety in the short term
• You are often praised for being selfless
• Others attempt to look out for you
• You are rarely blamed if things go wrong because you have not put yourself out there or taken control of the situation

Costs of passive communication:

• Others take advantage of you
• Your image is restricted to being a lovable, good person in the eyes of others
• Repressing your anger or frustration can lead to inappropriate anger outbursts and feelings of sadness
• Your self-esteem can be impacted

What is Aggressive Communication and What Does it Look Like?

Aggressive communication is expressing your feelings, thoughts, and beliefs in a way that violates the rights of others.

Signs that you communicate aggressively:

• You yell
• You lean forward or lean over others
• You cross your arms
• You intrude into the other person’s space
• You debate, argue or try to get the other person to agree with you
• You generalise the person as a whole instead of a specific behaviour they exhibit
• You use put downs
• You express your opinions as fact

Benefits of aggressive communication:

• You feel powerful and in control
• You are able to release tension
• You are less vulnerable
• Things tend to go your way

Costs of aggressive communication:

• Others feel resentment toward you
• You sometimes feel shame or guilt
• You are less likely to have healthy and stable relationships
• It can be difficult to relax

The Passive-Aggressive Cycle

It might be common for you to be passive when you initially meet somebody else in an attempt to get them to like you. The danger here is that they are unlikely to get to know the real you, your needs may be overlooked, and the person may take advantage of you. You may grow to resent this other person over time and begin to communicate more aggressively. You might have unexpected outbursts of frustration or anger, stop returning the persons messages or calls, and you may disregard them as a friend altogether. Instead of beginning this cycle of passive-aggressive communication, start how you mean to continue and attempt to communicate assertively from the first meeting.

What is Assertive Communication and What Does it Look Like?

Assertive communication involves communicating your thoughts, feelings and beliefs in an honest way without violating the rights of others. It is the balanced middle ground between violating other people’s rights when being aggressive, and violating our own rights when being passive.

Signs that you communicate assertively:

• You use direct, non-threatening eye contact
• You communicate emotions appropriately e.g. smiling when pleased and frowning when angry
• You use ‘I’ statements
• You don’t allow others to take advantage of you
• You don’t attack others for their thoughts, feelings or beliefs
• You actively listen to others
• You make the distinction between fact and your opinion
• You actively seek the opinions and suggestions of others
• You are willing to explore several options
• Your speech is steady, direct, relaxed and appropriate in volume

Benefits of assertive communication:

1. Your self-esteem will improve as you act more in accordance with your
   true self
2. Others will get to know what your true thoughts, feelings and beliefs are
3. Frustration and anger will be less likely to build up
4. You will get to know others more deeply as you are less preoccupied with their potential for negative evaluation of you 

Costs of assertive communication:

• People close to you that have benefited from you being passive may respond poorly
• Practicing a new very different communication style to the style you have been using your entire life is intimidating

How to Effectively Communicate with Your Supervisor

1. Know what you want to achieve. Before talking to your supervisor, make sure that you are clear about the goal of your conversation, whether it’s to request guidance or assistance on something you are working on, or report your progress on a project. It is helpful to write down all the topics you hope to discuss and communicate before the conversation.

2. Choose a preferred method of communication. Some people are more effective communicating via email while some others prefer to have face-to-face time or a quick conversation. Tailor the communication method to the one your supervisor prefers.

3. Schedule your conversation. Be considerate of your supervisor’s time and schedule when you approach him/her. Don’t try to communicate or pressure for an answer when he or she is under a deadline or resolving an urgent issue. If your supervisor prefers face-to-face meetings, schedule your conversation ahead of time so that you can prepare accordingly. Try not to wait until the last minute to ask for instructions and/or assistance on projects you are working on.

4. Be concise and straightforward. When speaking with your supervisor, you should concisely intro duce your concerns or requests and explain why you are bringing them to his/her attention. It is also important to focus the communication on the issues at hand and how to find solutions to move forward.

5. Practice active listening. During a meeting with your supervisor, you should engage to be an active listener instead of worrying about what you are going to say. Practicing active listening skills will help you understand and anticipate your supervisor’s needs and what actions need to be taken. Take notes as needed so that you will remember more of the conversation and action items.

6. Have a positive attitude and be open to feedback. The rule of thumb in effective communication and a successful relationship is to exhibit a positive attitude. It is also crucial to keep an open mind and be receptive to feedback that your supervisor may provide you.

7. Communicate regularly with your supervisor to develop and maintain a successful professional relationship. Establishing an effective communication channel with your supervisor on a regular basis when things are going smoothly will make it easier to approach him/her when a problem arises.

Common personal issues addressed in EAP include:

• Relationship issues
• Parenting and family issues
• Anxiety
• Communication issues
• Grief and loss
• Managing stress.

Common Workplace resources for addressing wellbeing include:

• Access to free and confidential professional counselling for work and personal issues
• Health promotion information e.g. diet, smoking cessation, etc
• Fitness and relaxation information and exercise programs
• Training e.g. time management, learning other coping skills.

Important aspects of conflict resolution

Rule #1: Know Yourself

• What’s my involvement in this issue? What should my involvement be?
• What do I need to do to effectively resolve this issue in a Christian manner?
• Am I contributing to the problem? If so, how?
• What is my responsibility to God, my team, my church, and my pastor?
• Is my relationship with God healthy, allowing me to be an effective problem-solver?

Rule #2: You’re Not Alone

• Who is legitimately involved in the issue? Who should be involved?
• How can other team members directly or indirectly help the situation? hurt the situation?
• In what ways can I use the talents and gifts of my team to resolve this issue?
• What procedures or policies can be instituted to discourage such a problem in the future?

Rule #3: Leaders Stand Together

• Who in your leader network has similar experience?
• What other leader has expertise in, or is a good source of support for, this situation?
• How can you make a more informed decision with the input of other leaders?
• In what other areas of ministry or life have you seen someone lead a successful resolution to a similar problem?
• What traits do you admire in other leaders that you can emulate now?

Rule #4: We All Have Weaknesses

• Specific to this problem, in what ways is our ministry weak? strong?
• How do these weaknesses impact our volunteers, children, parents, leadership, and congregation?
• What would it take to remedy these weaknesses?
• How can we learn from our strengths to improve our weak areas?

This website also outlines some effective questioning and communication techniques.

• Use “I” statements when you confront someone.
• Restate what you hear before you reply.
• Reflect empathy when you talk to hurting people.
• Avoid dirty-fighting tactics. Don’t use gross generalizations or attack the person rather than the problem.